Privacy Policy

What we collect

When you request a quote through our form, we ask for three things: your name, your phone number, and your suburb or postcode. That is all we need to have a first conversation and understand whether we can help. We do not ask for more than is necessary.

How we use it

We use your details to return your enquiry, arrange a visit if you would like one, and carry out the work you have asked us to do. Your information stays within our small team and is used only to support you through the process.

Treated confidentially

Every enquiry is handled with discretion. We understand that reaching out can feel like a big step, and we treat what you share with us as private. Conversations, visits and any notes are kept within the team supporting you.

Never sold or shared

We never sell your information, and we do not share it with third parties for marketing. The only exception is where we are required to disclose information by law, such as a lawful request from an authority.

How long we keep it

We keep your information only for as long as we need it to provide the service you have asked for and to meet our record-keeping obligations. After that, we remove it or de-identify it so it can no longer be linked to you.

Accessing or deleting your information

You have the right to ask what information we hold about you, to request a copy, or to ask us to correct or delete it. If you would like to do any of these things, just get in touch using the details below and we will respond promptly.

Contact us

This policy reflects the Australian Privacy Principles. If you have any questions about how we handle your information, or you would like to access or delete it, please contact Hoarders Cleaning Australia:

• Phone: 0400 000 000
• Email: hello@example.com.au
• ABN: [ABN TO BE SUPPLIED]
• Address: [BUSINESS ADDRESS TO BE SUPPLIED]